Technical questions

Common questions about registration, access and the venue account

How quickly is a venue registration confirmed?

An application is reviewed within two days of being submitted. You can follow its status in the account, and you will be notified of any change by the email address you gave at registration.

How do I change the date, the venue name or the organiser’s details?

The date can be changed in the account yourself. If you need to change other details and they cannot be edited in the account, send a request through the «Contact support» button at the bottom of the account.

What if the email or the registration code does not arrive?

Check that the email address is correct, and look in your «Promotions» and «Spam» folders. If the email with the registration code is not there, contact support.

What if the email address is already registered on the site as a participant’s?

You need to use a different email address to register a venue — a corporate one, for example.

What if the materials in the account will not download or open?

Try downloading them again and opening them in a different browser. If the error persists, send support a description of the problem and a screenshot.